Company Name: Logiva Express
Website: www.logivaexpress.com
Email: info@logivaexpress.com
1. Introduction
Logiva Express respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, request a shipment, track a package, contact our support team, use our logistics services, or interact with our company online or offline.
By using our website or services, you agree to the collection and use of your information as described in this Privacy Policy.
2. Information We Collect
We may collect personal and business information when you use our services, contact us, fill out a form, request a quote, track a shipment, or communicate with our team.
The information we may collect includes:
Personal Information
- Full name
- Email address
- Phone number
- Billing address
- Pickup address
- Delivery address
- Identification details where required for shipment verification
- Signature or delivery confirmation details
Shipment Information
- Tracking number
- Package description
- Package size and weight
- Pickup and delivery details
- Receiver information
- Shipping instructions
- Delivery status
- Customs or documentation details where applicable
Payment Information
- Billing details
- Payment confirmation
- Transaction references
- Invoice details
We do not intentionally store full card details on our website unless processed through a secure third-party payment provider.
Website and Technical Information
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on pages
- Referring website
- Cookies and similar tracking technologies
3. How We Use Your Information
Logiva Express uses collected information to provide, manage, and improve our logistics services.
We may use your information to:
- Process shipment requests
- Provide quotes and pricing information
- Arrange pickups and deliveries
- Track shipments
- Send delivery updates
- Contact senders and receivers
- Manage customer support requests
- Prepare invoices and payment records
- Verify shipment details
- Handle cargo insurance or claims support
- Improve our website and customer experience
- Prevent fraud, misuse, or unauthorized activity
- Comply with legal, customs, tax, or regulatory requirements
4. Shipment Tracking and Delivery Updates
When you use our tracking services, we may collect and display shipment-related information such as tracking number, shipment status, pickup location, destination, delivery progress, and expected delivery updates.
Tracking information may be shared with the sender, receiver, authorized logistics partners, and customer support staff for delivery coordination.
5. Sharing of Information
Logiva Express does not sell your personal information.
We may share necessary information with trusted parties only when required to complete or support our services.
This may include:
- Delivery partners
- Freight carriers
- Warehousing partners
- Customs agents
- Payment processors
- Insurance providers
- IT and website service providers
- Customer support tools
- Legal or regulatory authorities where required by law
Any third party that receives your information is expected to use it only for the purpose of providing the required service.
6. International Shipping and Global Offices
Because Logiva Express may operate through offices, partners, or support channels in different countries, your information may be processed or transferred outside your country of residence.
When this happens, we take reasonable steps to protect your information and ensure it is handled according to this Privacy Policy and applicable data protection standards.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, remember user preferences, and support website performance.
Cookies may help us understand how visitors use our website so we can improve our services.
You may disable cookies through your browser settings, but some parts of the website may not function properly if cookies are disabled.
8. Payment Security
If you make payments through our website or approved payment channels, your payment information may be processed by third-party payment providers.
Logiva Express does not intentionally collect or store full debit card, credit card, or bank card details unless required through a secure and compliant payment system.
Customers should only make payments through official Logiva Express channels.
9. Data Protection and Security
We take reasonable technical, administrative, and operational measures to protect your information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
These measures may include:
- Secure website connections
- Access control
- Internal data protection practices
- Limited staff access to customer information
- Secure storage of shipment records
- Monitoring for suspicious activity
However, no online system or method of transmission is 100% secure. While we work to protect your information, we cannot guarantee absolute security.
10. Data Retention
We keep personal, shipment, billing, and service-related information only for as long as necessary to provide our services, meet legal requirements, resolve disputes, prevent fraud, and maintain business records.
The length of time we keep information may depend on the type of data, the service provided, legal requirements, and operational needs.
11. Customer Rights
Depending on your location and applicable privacy laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Object to certain uses of your information
- Request restriction of processing
- Withdraw consent where applicable
- Request a copy of your information
To make a privacy request, contact us at:
Email: info@logivaexpress.com
We may need to verify your identity before processing your request.
12. Marketing Communications
Logiva Express may send service updates, promotional messages, shipping offers, newsletters, or company updates if you have subscribed, contacted us, or used our services.
You may opt out of marketing messages at any time by using the unsubscribe option where available or contacting us directly.
Even if you opt out of marketing messages, we may still send important service-related messages such as shipment updates, payment confirmations, or delivery notifications.
13. Children’s Privacy
Our services are not directed to children under the age of 13, or the minimum legal age required in your country.
We do not knowingly collect personal information from children. If we become aware that a child has provided personal information without proper consent, we will take steps to delete the information where required.
14. Cargo, Customs, and Legal Compliance
For certain shipments, Logiva Express may be required to collect additional information for customs, security checks, restricted item review, insurance, tax, or legal compliance.
Customers are responsible for providing accurate shipment information and ensuring that items sent through Logiva Express comply with applicable laws, shipping rules, and customs requirements.
15. Third-Party Links
Our website may contain links to third-party websites, tools, payment platforms, or partner services.
Logiva Express is not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of any third-party websites they visit.
16. Accuracy of Information
Customers are responsible for providing accurate and complete information when requesting a shipment, quote, delivery, pickup, or support service.
Logiva Express is not responsible for delays, failed deliveries, or service issues caused by incorrect or incomplete information provided by the customer.
17. Changes to This Privacy Policy
Logiva Express may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, or business operations.
When we update this policy, we will revise the effective date at the top of the page. Continued use of our website or services after updates means you accept the revised Privacy Policy.
18. Contact Us
For questions about this Privacy Policy, your personal information, or how Logiva Express handles data, contact us through:
Logiva Express
Main Office: United States of America
Global Offices: Serving customers through partner and support offices worldwide
Email: info@logivaexpress.com
Website: www.logivaexpress.com