Track Shipment

Terms & Conditions

Company Name: Logiva Express
Website: www.logivaexpress.com
Email: info@logivaexpress.com

1. Introduction

Welcome to Logiva Express. These Terms & Conditions govern your access to and use of our website, shipment services, delivery services, freight support, packaging, warehousing, cargo insurance support, tracking services, and any other logistics solutions provided by Logiva Express.

By using our website or services, you agree to follow these Terms & Conditions. If you do not agree with these terms, you should not use our services.

2. Our Services

Logiva Express provides logistics and shipment-related services, including but not limited to:

Service availability may depend on location, destination, shipment type, route, partner availability, carrier requirements, and applicable laws.

3. Customer Responsibilities

Customers are responsible for providing accurate and complete information when using Logiva Express services.

This includes:

Logiva Express is not responsible for delays, failed delivery, extra charges, or losses caused by incorrect, incomplete, or misleading information provided by the customer.

4. Shipment Acceptance

Logiva Express reserves the right to accept, reject, cancel, delay, or hold any shipment if:

Acceptance of a shipment does not mean Logiva Express confirms that the shipment is legally acceptable in all locations. Customers remain responsible for ensuring that their items comply with applicable laws.

5. Prohibited and Restricted Items

Customers must not ship illegal, unsafe, dangerous, or restricted items through Logiva Express.

Prohibited or restricted items may include:

Logiva Express may inspect, refuse, hold, return, or report shipments suspected to contain prohibited or restricted items.

6. Packaging Requirements

Customers are responsible for ensuring that items are properly packaged before shipment unless they request packaging support from Logiva Express.

Packages must be suitable for handling, loading, transport, storage, and delivery.

Logiva Express is not responsible for damage caused by poor packaging, weak boxes, improper sealing, insufficient cushioning, or failure to follow packaging instructions.

Where packaging support is requested, Logiva Express will use reasonable care to prepare items for movement, but customers must still provide accurate information about item fragility, value, and special handling needs.

7. Pricing and Payments

Prices may depend on:

All fees must be paid according to the invoice, quote, or payment instructions provided by Logiva Express.

Logiva Express may delay or withhold service if payment is incomplete, failed, disputed, or not received.

8. Quotes and Estimates

Any quote, delivery time, shipping estimate, or service estimate provided by Logiva Express is based on the information available at the time.

Quotes may change if:

Estimated delivery times are not guaranteed unless expressly stated in writing.

9. Pickup and Delivery

Customers must ensure that the pickup and delivery locations are accessible, safe, and accurate.

If the sender or receiver is unavailable, Logiva Express may:

Delivery may be completed by signature, receiver confirmation, photo proof, digital confirmation, or another approved delivery method.

10. Shipment Tracking

Logiva Express may provide tracking updates through the website, email, SMS, WhatsApp, phone, or customer support channels.

Tracking updates are provided for convenience and may not always reflect real-time movement due to network delays, carrier updates, customs checks, route changes, or operational issues.

11. Delivery Delays

Logiva Express will make reasonable efforts to deliver shipments within the estimated timeline. However, delays may occur due to:

Logiva Express is not responsible for delays caused by events outside its reasonable control.

12. Customs, Duties, and Taxes

For international shipments, customers are responsible for providing accurate customs information and required documents.

Customers or receivers may be responsible for customs duties, taxes, clearance fees, import charges, inspection fees, or other government-related costs.

Logiva Express is not responsible for delays, penalties, seizure, rejection, or extra charges caused by inaccurate customs information or non-compliance with import/export laws.

13. Cargo Insurance Support

Logiva Express may provide cargo insurance support for eligible shipments.

Insurance coverage is not automatic unless clearly confirmed in writing or included in the selected service.

Customers must declare the correct value of goods and provide any required documents before shipment.

Insurance may not cover:

Where insurance applies, claims are subject to the terms and approval process of the insurance provider or applicable coverage policy.

14. Claims for Loss or Damage

Customers must report loss, damage, or missing items as soon as possible.

To submit a claim, the customer may be required to provide:

Logiva Express may reject claims that are late, incomplete, unsupported, fraudulent, or outside the applicable claim period.

15. Warehousing and Storage

Where warehousing or storage services are provided, customers must ensure that goods are properly declared and suitable for storage.

Storage charges may apply based on duration, item type, volume, handling needs, and warehouse conditions.

Logiva Express may refuse storage for unsafe, illegal, perishable, hazardous, or undeclared goods.

If goods remain uncollected after the agreed storage period, additional charges may apply.

16. Pet Transportation

Pet transportation is subject to special requirements, including suitable carriers, health conditions, travel documents, destination rules, and handling instructions.

Customers are responsible for providing accurate pet information and required documents.

Logiva Express may refuse pet transportation if the pet cannot be safely transported or if required conditions are not met.

17. Cancellations and Refunds

Cancellation and refund eligibility depend on the service stage.

A customer may be eligible for a refund if the service has not started and no third-party costs have been incurred.

Refunds may not apply where:

Approved refunds may take time to process depending on the payment method.

18. Customer Communication

Logiva Express may contact customers by phone, email, SMS, WhatsApp, or other communication channels for shipment updates, payment confirmations, delivery coordination, claims, or support.

Customers must ensure their contact information is correct and reachable.

19. Website Use

Users agree not to misuse the Logiva Express website.

You must not:

Logiva Express may restrict access to users who misuse the website.

20. Intellectual Property

All logos, brand names, graphics, website content, images, text, designs, icons, and other materials belonging to Logiva Express are protected by intellectual property rights.

Users may not copy, reproduce, modify, distribute, or use Logiva Express branding without written permission.

21. Limitation of Liability

To the maximum extent allowed by law, Logiva Express shall not be liable for indirect, incidental, special, or consequential damages, including loss of profit, business interruption, lost sales, lost data, or reputational damage.

Where liability applies, it may be limited to the amount paid for the specific service or the declared shipment value, subject to applicable law and insurance terms.

22. Force Majeure

Logiva Express is not responsible for failure or delay caused by events outside its reasonable control, including:

23. Third-Party Partners

Some services may be completed with the help of trusted logistics partners, carriers, warehouse operators, customs agents, payment providers, or insurance providers.

Logiva Express will make reasonable efforts to work with reliable partners, but some third-party services may be subject to separate terms, conditions, limitations, and timelines.

24. Privacy

Your use of Logiva Express services is also governed by our Privacy Policy.

By using our website or services, you agree that your information may be collected, used, stored, and shared as described in our Privacy Policy.

25. Changes to These Terms

Logiva Express may update these Terms & Conditions from time to time.

Updated terms will be posted on our website with a revised effective date. Continued use of our website or services after updates means you accept the revised terms.

26. Governing Law

These Terms & Conditions shall be governed by the laws of the jurisdiction where Logiva Express is legally registered, unless another law is required by applicable regulation.

For international shipments, additional laws, customs rules, carrier terms, and destination-country regulations may apply.

27. Contact Information

For questions about these Terms & Conditions, contact:

Logiva Express
Main Office: United States of America
Global Offices: Serving customers through partner and support offices worldwide
Website: www.logivaexpress.com
Email: info@logivaexpress.com